At Osso, we prioritize your comfort and satisfaction. We confidently guarantee that the Osso Camel Pillow is crafted with the highest quality standards to ensure your well-being and peace of mind. To back this up, our Osso Camel Pillow comes with a comprehensive return and refund policy that includes a 1-year warranty covering defects, loss of shape, or density, with a hassle-free 1-to-1 replacement.

How to Process a Return:

1. Contact Us: If you notice a defect, please WhatsApp us at 0128801619 and send a photo of the issue for verification.
2. Return Options: You can either return the pillow to our center at your own cost or walk in to our center to return it in person.

Return Address:

Osso Bone Care Chiropractic® (Bukit Jalil) KL
E-1-3, E-1-3A, and E-1-5,
Tropika Bukit Jalil,
No. 2, Jalan Jalil Perkasa 3,
Bukit Jalil, 57000 Kuala Lumpur.

Operating Hours:
Monday – Saturday: 9:45 a.m. – 6:15 p.m.
Closed: Wednesday & Sunday

Contact Information:
Email: info@osso.com.my
Phone: 012 8801619 / 03 97690636

Shipping Policy

We are committed to delivering your order promptly and efficiently. Once your order is confirmed, it will be processed and shipped within 2-3 business days. You will receive a notification with tracking information once your order has been dispatched.

Shipping Rates:

• Shipping rates are calculated at checkout based on your location and the weight of your order.

Delivery Time:

• Local deliveries within Malaysia typically take 3-7 business days, depending on your location.
• We currently do not offer international shipping.

Important Information:

• Please ensure that your shipping address is accurate at the time of order to avoid any delays or delivery issues.
• If you encounter any issues with your order, please contact our customer service team immediately for assistance.

Thank you for choosing Osso! We stand by the quality of our products and are here to ensure your experience is nothing short of excellent.